Meet the teamOur Sales,Technical and Administration teams
We bring our expertise and years of experience to provide you with outstanding service.
The Sales, Marketing and Training Team
Our energetic Sales, Marketing and Training Team are based in Enfield in the office, but are out on the road a lot of the time, visiting schools and advising on a whole range of products, from a set of iPads to a total IT overhaul. Many of them also volunteer as school governors and with decades of experience (on both sides of the fence), they are very familiar with the complexities of educational IT.
The team also includes Julian, who worked for Apple and is now a much sought-after trainer. Julian delivers half day, full day and twilight training sessions around the country on making the most of IT across the curriculum. Schools often spend considerable amounts of money on equipment, and Toucan Computing believes that effective training is key to its productive use.
The Technical Team
The Technical Team: Our technical gurus each spend some time in schools on a variety of projects such as working on new installations, setting up wi-fi and problem solving. While they’re there, they can also provide technical advice and training.
They spend the rest of their time in the office, providing telephone and remote support and completing hardware repairs. In many cases, our education partners take out an extensive support agreement, which involves regular visits from our experts. We aim to ensure, wherever possible, that schools see the same technician on each visit. For the last couple of years, we have also employed apprentice technicians, who are based on-site with clients, while continuing their specialist studies.
The Administration Team
Our friendly Administration Team cover all aspects of finance, HR and delivery enquiries.
Just a quick note to say thank you to Alex, who helped me this afternoon with expired tokens. He was super helpful. Great service from Toucan, as usual.
Gareth did a fantastic job. We were both very impressed with what he did which has got us where we need to be with our iPads.
I just want to put on record our appreciation of the support that Aman provided yesterday, along with the unscheduled additional support today. His work, especially in liaising with LGfL, was instrumental in getting the system back on an even keel. Thank you.
I have just got back from a very valuable morning at Heronsgate which has been immensely helpful. Thanks very much for facilitating this. Your advice is much appreciated.
Julian's training was excellent. Staff were really engaged and motivated. We'll book him again!
Dear Andrew, I have finally made it to the end of the school year and with that I wanted to take this opportunity to thank you for ALL the help and support that you have given me! I am always grateful for your time and sometimes feel I would be lost without you!!
Thanks again for your years of continued support and expert advice, it means a lot to us that we can always trust on you to provide nothing less than the best!. You always go the extra mile and I appreciate that.
I meant to email you today to say how happy I was with Andrew's support on Monday. Everything I asked for was possible and completed. There was no moan, no fuss, no impossible thing. Andrew made our training day successful and complete. His patience was tremendous.
Thank you Andrew; it’s a pleasure working with you. You’ve been friendly, supportive and always willing to find a solution for us. You’re a star!
Our relationship with Toucan is always very professional. As a company their values match with ours. The apprenticeship scheme they offer is excellent and gives us ICT support whilst investing in a young person's future career prospects.
I'd love to thank you for all the support and help you provided during your visit on Wednesday.
Toucan is a great Mac company that we have been using since it started more than 20 years ago. Staff listen to your needs, treat you intelligently and provide great service. They're always prepared to go that extra mile. And, better still, they do it with a genuine smile.
Thanks so much for sending Andy in today. He was an absolute trooper and slogged away all day at getting us back online. It didn’t take knowledge alone; a lot of creative thinking and determination was required. I was very impressed.
Just wanted to say a huge thank you for your help with sorting out the iPads and setting them up. Gareth did a brilliant job with no fuss. I was really pleased and appreciated not being needed while teaching. I will be strongly recommending you to any other schools looking to get iPads.