RepairsToucan Computing is proud to offer a certified Apple repair service
Many people choose Apple iMacs and MacBooks due to their inherent reliability – it’s one of the reasons they’re popular products within the education sector. But, sadly, nothing is 100% reliable, so Toucan Computing can offer peace of mind by offering full support.
Whether your Mac is in need of repair, or a memory upgrade, or even just a service, we offer efficient and practical repairs on all classes of Apple warranty, keeping your equipment going term after term.
Simply bring your Mac or iPad to us, we will book it in and notify you as soon as it is ready for collection. This will normally take between 3-5 working days.
If your Apple product is within warranty or has AppleCare cover, then there will be no charge for a hardware repair, subject to Apple’s T&Cs.
If the product is out of warranty, we will diagnose the fault and provide you with an estimate, including the cost of any parts and the labour required.
We will only proceed with the repair work once we have received your authorisation. If you do not want to go ahead, then our minimum diagnostic fee becomes payable (£40 + vat).
Toucan Computing technicians are experts in all Apple devices, so you know you can trust your iMac or Macbook to our care.
We can also help you get more out of your technology, advise you on the latest Apps and innovations, and even create a bespoke support package based on your needs.
Contact us and find out more today; after all, it’s always better to know who to turn to before you hit a problem!
I have just got back from a very valuable morning at Heronsgate which has been immensely helpful. Thanks very much for facilitating this. Your advice is much appreciated.
Thank you Andrew; it’s a pleasure working with you. You’ve been friendly, supportive and always willing to find a solution for us. You’re a star!
Thanks so much for sending Andy in today. He was an absolute trooper and slogged away all day at getting us back online. It didn’t take knowledge alone; a lot of creative thinking and determination was required. I was very impressed.
Just wanted to say a huge thank you for your help with sorting out the iPads and setting them up. Gareth did a brilliant job with no fuss. I was really pleased and appreciated not being needed while teaching. I will be strongly recommending you to any other schools looking to get iPads.
Dear Andrew, I have finally made it to the end of the school year and with that I wanted to take this opportunity to thank you for ALL the help and support that you have given me! I am always grateful for your time and sometimes feel I would be lost without you!!
I just want to put on record our appreciation of the support that Aman provided yesterday, along with the unscheduled additional support today. His work, especially in liaising with LGfL, was instrumental in getting the system back on an even keel. Thank you.
I have every confidence to say that working with Toucan and Julian everything is possible. It's really pleasing to see how with you guys (all of Toucan) our school is turning into a completely different technology led school. Well done to everyone.
I'd love to thank you for all the support and help you provided during your visit on Wednesday.
Our relationship with Toucan is always very professional. As a company their values match with ours. The apprenticeship scheme they offer is excellent and gives us ICT support whilst investing in a young person's future career prospects.
Thanks again for your years of continued support and expert advice, it means a lot to us that we can always trust on you to provide nothing less than the best!. You always go the extra mile and I appreciate that.
Toucan is a great Mac company that we have been using since it started more than 20 years ago. Staff listen to your needs, treat you intelligently and provide great service. They're always prepared to go that extra mile. And, better still, they do it with a genuine smile.
Julian's training was excellent. Staff were really engaged and motivated. We'll book him again!
I meant to email you today to say how happy I was with Andrew's support on Monday. Everything I asked for was possible and completed. There was no moan, no fuss, no impossible thing. Andrew made our training day successful and complete. His patience was tremendous.
Just a quick note to say thank you to Alex, who helped me this afternoon with expired tokens. He was super helpful. Great service from Toucan, as usual.